Terms and conditions - PEOPEO

Terms and conditions


These general terms and conditions of sale (the “General Terms and Conditions of Sale”) are those of PEOPEO, SAS company, with registered office at 19 chemin des Près, 38240 Meylan FRANCE, registered in the trade and company register of Grenoble under the number 828 994 244 00014, telephone number: +33(0)7 67 20 22 79, email : contact@peopeo.io.


The General Terms and Conditions of Sale shall apply to any online sales by PEOPEO of any products offered for sale on its website www.peopeo.io (the “Website”) to final consumers, excluding the application of any other conditions, in particular those in force in retail stores.

The General Terms and Conditions of Sale applicable to a sale are those in force at the time of ordering.

The customer should read these terms carefully before submitting his order to us. These terms tell the customer who PEOPEO are, how PEOPEO will provide products to the customer, how the customer and PEOPEO may change or end the contract, what to do if there is a problem and other important information. If the customer thinks that there is a mistake in these terms, please contact PEOPEO to discuss.

PEOPEO reserves the right to change the General Terms and Conditions of Sale at any time, the new General Terms and Conditions of Sale being applicable to any offer or order made after effectiveness of such change.

The General Terms and Conditions of Sale in force are accessible at any time on the Website.

The Website is displayed in French and English versions.



Any orders via PEOPEO’s online shop shall exclusively be made on the Website.

The customer adds the products by clicking on the “Add to Carte” button and pursues his navigation by clicking on “Continue Shopping”.

The customer may, at any time, see the selected products in his shopping cart by clicking on “Cart” and consult the payment options offered by PEOPEO as well as the delivery costs and times.


The product and price offerings are in force as long as they appear on the Website, within the limits of available stocks.

Mistakes or changes may exceptionally occur. In the event of unavailability of any product after ordering, the customer is informed per e-mail (or mail if he/she has not provided any e-mail address) of the unavailability of the product(s) and of the delivery of a partial order or the cancellation of the order.

In case of complete or partial cancellation of the order due to unavailability, the amounts corresponding to the unavailable products will not be debited from the customer’s bank account. If the amounts have already been debited, the customer will be reimbursed the amounts paid for the unavailable products within thirty (30) days.

To satisfy its customers with innovative products, PEOPEO also offers pre-order products.
These are products whose development phase is highly advanced. They are not yet manufactured.

The customer is informed on the website when the products will be put into production and can be shipped.

Pre-order products are considered as a product sale. The terms of sale are similar.
The customer making a pre-order for one or more products on the Site has the same rights and is subject to the same obligations as if it were a product order in stock.


After having selected the product (s), the customer checks the details of his order and the price. The customer can modify his order and correct any errors before confirming the order.

The customer provides all the information necessary for the good delivery of his order. The customer chooses his method of payment.

The customer should read the PEOPEO Privacy Policy. Then, the customer is invited to click on the button “Pay by … / Order” and have to enter the necessary information.


At the end of the ordering process, the customer accepts the “General Terms and Conditions of Sale” by clicking on “Pay by…/Order” or cancel his order by clicking on “Cart” and edit the content of your cart.
After confirmation of the customer’s order and willingness to pay, PEOPEO sends the customer an electronic acceptance of the order and the purchase invoice. The contract of sale is then definitively concluded.
The payment advice is also available on his personal account. The customer can access to his customer account with his ID.

Any change in the order by the customer after any possible change in PEOPEO prices will automatically result in the application of the new prices.

PEOPEO reserves the right to refuse any order. In such cases, an e-mail will be sent to the customer using the e-mail address communicated by this customer instead of sending an acceptance of the offer.



The customer is entitled by the law to withdraw, without having to give any reasons; within fourteen (14) days from the day the product ordered on the Website has been received by the customer.

However, the satisfaction guarantee offered by PEOPEO allows the customer to withdraw within thirty (30) days from the receipt of the product, without having to give any reasons or pay any fee or expense other than set out in these terms and conditions.

PEOPEO’s right to claim damages shall in case of harm is not be limited by this clause.

If the order includes several products delivered separately, the withdrawal period for all products of this order starts with the date of receipt of the last product.

The customer can use his withdrawal right on all or part of the products concerned by his order.


To exercise his right to withdraw, the customer must notify his intention to withdraw to PEOPEO before the expiry of the thirty 30 days.

Therefore he may use especially the following methods:

By sending an unambiguous declaration expressing clearly his intention to withdraw and the reference of the order (communicated during the validation of the order and mentioned on the acceptance of the order and the purchase invoice) by e-mail sav@peopeo.io

For any information on the conditions of withdrawal, the customer can PEOPEO at the following telephone number +33(0) 7 67 20 22 79 or by e-mail at the following e-mail address sav@peopeo.io


The customer has an additional fourteen (14) day period starting from the notification of his intention to withdraw to PEOPEO, to send back the products, at customer’s expenses and under customer’s responsibility, by postal service to the following address: PEOPEO 19 chemin des Près 38240 Meylan France.

We will not be held responsible and will not make any refund in case of loss or theft of the package containing the return products. It is strongly recommended to opt for a shipment with delivery tracking and insurance against loss and theft. The costs incurred by the delivery of products to return are the customer responsibility.

PEOPEO will not reimburse the shipping cost for the returned products.

PEOPEO will not reimburse the additional costs incurred if customer has chosen a more expensive delivery mode than the standard delivery mode offered by PEOPEO.

In any case, to be reimbursed, the products must be returned in such condition and as duly packed as can be reasonably expected taking into account that the customer only has the right to check the product. The customer has to put inside the pack the purchase invoice or a copy of such invoice in case of partial return.

If PEOPEO cannot legally rise any objections, Bose will reimburse the customer the total amount paid for the returned products, including the costs of delivery (on the basis of the standard delivery mode offered by Bose) using the same payment method than used by the customer for payment, without unjustified delay and at the latest fourteen (14) days starting from the point in time of receipt of the notification to withdraw by PEOPEO.


Product offers and prices are valid as long as they are visible on the website, while stocks lasts.

The customer is invoiced at the prices and the currency indicated on the Website and agreed in the contract of sale.

Unless otherwise expressly indicated in writing by PEOPEO at the time of the definitive validation of the order, the prices include the standard taxes and packaging costs, delivery costs excluded, PEOPEO reserving its right to choose the means of transportation.

In case the customer wants the products to be delivered with a specific mean of transportation, the transport costs will be subject to a separate agreement and invoice, without any reduction in the prices of the products.

Only payment methods offered on the website are allowed.
Products are not shipped before full payment of the price, shipping included (except for 4X payment without fees) is received by PEOPEO.


The products purchased on the Website are only available for delivery to Metropolitan France, Corsica and all Europe. Products are delivered to the delivery address indicated during the order.

The customer is responsible for the accuracy of the information provided when ordering. In case of mistake in the addressee’s contact details (in particular surname, first name, street name and number, postal code, city name, telephone number or e-mail address), PEOPEO shall in no event be held liable for the impossibility to deliver the order.

The delivery is made by La Poste in standard mode.
The shipping costs depend of the order.
The standard delivery is available for the orders to be delivered to Metropolitan France, Corsica and all Europe. In Metropolitan France, Corsica and Europe delivery is made by La Poste within 3 to 4 weeks as from the validation of the order.

Products bought on the website may be collected for free directly at the PEOPEO factory.

For all requests in overseas territories (Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Pierre and Miquelon, Saint Barthelemy, Saint Martin, French Southern and Antarctic Lands, Wallis and Futuna ), the customer have to contact PEOPEO at the following telephone number +33(0)7 67 20 22 79 or at the following e-mail shop@peopeo.io.


Customer is responsible for checking the conformity of the products and the state of their packaging at the time of delivery.
In case of any deterioration of the product, customer must without fail:
• Report the damage on the delivery note submitted by the carrier;
• Send to carrier a registered letter with acknowledgement of receipt within a maximum of three (3) days from the date of delivery;
• Send PEOPEO, at the same time, a copy of the above mentioned letter as well as of the delivery note, to the following address: PEOPEO 19 chemin des Près 38240 Meylan FRANCE – sav@peopeo.io

If the procedure is not respect PEOPEO will not support any claim.


The products will be paid online by credit card (Visa, Mastercard, American Express), Paypal or Bank transfer. The customer will first select the chosen method of payment.

Any payment incident will authorize PEOPEO to refuse the order or to block the delivery.
The order will be shipped once the customer’s payment is received by our accounting department in accordance with the usual delivery times indicated at Article 7 of the General Terms and Conditions of Sale.


The payments made by credit card on the Website are operated by the secure payment company Monetico. In order to confirm the transaction, customer must accept the transfer and the storage of necessary information to the secure payment company Monetico.

The collection of certain of personal data is a mandatory requirement for this purpose. Without this data, the transaction could be delayed or rendered impossible and his order cancelled.

This data is intended for the authorised departments of Monetico, for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.


PEOPEO retains the ownership of each product delivered until payment in the amount due for the respective product is made fully and received by PEOPEO. The risks relating to the products shall be transferred to the customer at the time the products are handed over or of default of acceptance.
In case of non-payment, PEOPEO reserves the right to claim the ownership of the respective product.



PEOPEO guarantees the conformity of the products it offers on its Site and any hidden defects that may affect them, and any request made by the customer under the legal guarantee of conformity or the guarantee of hidden defects must be addressed to the following address: PEOPEO, 19 Chemin des Prés – 38240 Meylan – FRANCE.

PEOPEO is held liable for the lack of conformity of the products sold under the conditions set out in Articles L.211-4 and following of the Consumer Code as well as hidden defects under the conditions provided for in articles 1641 and following of the Civil Code.

When the customer acts as a legal guarantee of conformity, he may act from a period of two (2) years from the delivery of the product.

During this period, he has a presumption of non-compliance, in that it is for PEOPEO to prove the conformity of the product, and not for the customer to prove the non-conformity.

The customer can choose between the repair or the replacement of the product, subject to the conditions of cost envisaged by the article L.211-9 of the Code of the consumption.

The legal guarantee of conformity applies regardless of the commercial guarantee that may be granted.

The customer can decide to implement the guarantee against latent defects within the meaning of article 1641 of the Civil Code. In this case, the customer can choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the Civil Code.


PEOPEO guarantees your product free of charge against any failure, any defect (including defects in material and workmanship) and any malfunction of your product. This warranty applies only to the original purchaser or the person receiving the product as a gift and may not be extended to any other subsequent beneficiary.

If any breakdown, defect or malfunction appearing on your product during the period of the guarantee, PEOPEO engages automatically and without any expenses for the customer to (at the choice of PEOPEO): 1 / to repair the product 2 / to replace the product 3 / refund the purchase price of the product in exchange for the return of product.

The speaker’s warranty is valid only for a period of two (2) years from the date of the delivery.

The customer must contact the PEOPEO customer service to the following e-mail sav@peopeo.io or to the following number +33(0)7 67 20 22 79.

Before providing a warranty service, PEOPEO may request to provide proof of purchase including a receipt or invoice. The commercial warranty will not apply if the serial number has been removed from the product.

PEOPEO’s commercial warranty does not cover damage to the product that results from normal wear and tear of the product, operating fault, improper use of the product, improper maintenance of the product, or damage to the product, accidental breakage, no respect of instructions for use.

Unauthorized intervention on the product by the customer (disassembly, modification, personalization or a repair) performed by anyone other than PEOPEO void the commercial warranty.



The products offered are compliant with the French legislation in force and the regulations applicable in France
The products meet the criteria and other applicable provisions of the European Directives.


PEOPEO is not responsible for damage except for the following cases:

a. Damage resulting from the breach of an essential obligation under the contract. In particular, such an obligation constitutes the one on which the good and correct performance of the contract depends and on the performance of which the other party relies, for example the delivery of a product free from defects. In such a case, PEOPEO’s liability shall be limited to compensation for foreseeable and characteristic damage or damage;
b. Damage resulting from a PEOPEO’s breach of its warranty obligations;
c. Damage resulting from willful misconduct or gross negligence on the part of PEOPEO, a legal representative of PEOPEO or one of its employees;
d. Damage resulting from the violation of a mandatory legal provision, including liability for defective products.

This clause does not alter the legal burden of proof.

The images of the products on the Website are for illustrative purposes only. Although PEOPEO have made every effort to display the colours accurately, PEOPEO cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. The customer’s product may vary slightly from those images. The packaging of the product may vary from that shown in images on the Website. The customer is invited to refer to the description of each product to be informed of its precise features and, in case of any doubt or need of additional information, to contact the Customer service at the following number +33(0)7 67 20 22 79 or at the following e-mail shop@peopeo.io

PEOPEO is only liable for the content of the internet pages edited by PEOPEO.

PEOPEO only supply the products for domestic and private use. If the customer uses the products for any commercial, business or re-sale purpose PEOPEO will have no liability to the customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The full or partial impossibility to use the products for any reason beyond PEOPEO’s control, in particular due to an equipment incompatibility, shall not give rise to any compensation, reimbursement or PEOPEO’s liability.

13.3 Force Majeure

PEOPEO shall not be held liable in case of non-performance of the contract due to an unforeseeable event beyond its control, disturbance or full or partial strike, in particular of the transport and/or communication services, fire, flood.


PEOPEO undertakes to keep any purchase contract for ten (10) years. The customers will have the possibility to access to such contract upon simple request with an ID copy inside at the following address: PEOPEO 19 chemin des Près 38240 Meylan France.


The Website www.peopeo.io may contain external hyperlinks redirecting the customer to other websites. PEOPEO makes no undertaking in relation with any website to which the customers may have access through the Website and shall in no case be held liable for the content, operation, services offered, or the access to such websites.
PEOPEO may authorize other companies to diffuse advertisings on its websites. Those companies may install cookies on the users’ computers in order to assess the advertisings’ effectiveness. The customer may refuse the cookies by changing its browser settings.
To find out more, please read the Privacy Policy of PEOPEO.


The Website is a secured website using SSL encryption.


For any information or question, please contact the Customer service at the following telephone number: +33(0)7 67 20 22 79 or at the following e-mail shop@peopeo.io


These General Terms and Conditions of Sale, as well as any transaction herein described and/or in relation with any sale of its products by PEOPEO to the customer are governed, construed and enforced in accordance with the law of France.In case of dispute with professionals and/or tradesmen, the Courts of France will have exclusive jurisdiction.


Customers can post comments on a specific space on the Website
PEOPEO reserves the right to check and delete or not to publish the contents that it considers, at its sole discretion, inappropriate or offensive, such as:

1. Advertising, of any nature, inclusive of any competing company, sale of products, solicitation, self-promotion and spams.
2. False, inaccurate or misleading information
3. Offenses against people or companies, including PEOPEO, its employees, suppliers, distributors or affiliates.
4. Attacks against individuals or businesses, including PEOPEO and its employees, suppliers, distributors and affiliates;
5. Inappropriate or misleading content or any content giving an inaccurate image of PEOPEO
6. Contents that threaten, harass or infringe the rights of any other person, including content revealing private information relating to other users.
7. Contents including malware programs, software or files.


If PEOPEO fail to enforce a right under this agreement, that failure will not prevent PEOPEO from enforcing other rights, or the same type of right on a later occasion.

If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.

PEOPEO may transfer this agreement to someone else. PEOPEO may transfer its rights and obligations under these terms to another organisation. PEOPEO will always tell the customer in writing (including email) if this happens and will ensure that the transfer will not affect the customer’s rights under the contract.

This contract is between the customer and PEOPEO. No other person shall have any rights to enforce any of its.

Last update: 25/11/20